In this workshop, participants will learn some specific skills and actions they can take to using coaching as a method to improve the work performance of people who are looking for guidance.

We designed this workshop for people new to management or being considered for a management position. We look at for key areas for managing: managing relationships, managing problems, managing meetings and managing time. Examining participants’ understanding and experiences in this four areas, we surface the difficulties and best practices in these four areas.

We designed this workshop to help learners develop a deeper appreciation for dialogue as the preferred approach to addressing a wide variety of organization problems. The workshop makes a strong distinction between dialogue and discussion.

The workshop explores listening as downloading, factual listening, empathetic listening and generative listening. 

Diagnosing the causes of conflict can be one of the most powerful analytic skills you can develop in conflict management. Understanding that conflict arises from three sources – conflict over facts, conflicts over interests, conflicts over behavioral expectations – offers us a huge advantage in knowing what solution path will likely produce positive results.

This highly interactive workshop lays out the recurring dynamic and shows how to avoid accidentally escalating the conflict and how to de-escalate the conflict should it occur. The steps for effective intervention are easy to understand and will make a significant difference in the arc of the conflict.

In this workshop, you will learn that your job is not to have the answers for these complex situations and then try to get others to “buy in” to your solutions. Your job is to facilitate a process where the people affected by the change are integral to creating the change solutions. This method helps decrease the passive-aggressive behaviors that are the bane of many unsuccessful change attempts.